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Return and Refund Policy

At Easy Motorbike, we aim to provide a smooth and transparent experience for all our users. Please review our return and refund terms below.

Minimum Balance Requirement

To start a ride, your account must have a minimum balance of RM35.

This is not a deposit and is used solely to activate the service. No additional deposit is required.

Policies

  • Free credits and promotional credits are non-refundable and cannot be exchanged for cash.
  • A RM10 or 10% administrative fee (whichever is higher) will be deducted from all approved refund requests.
  • Refunds will only be processed to the original payment method or an approved bank account.
  • Easy Motorbike reserves the right to reject refund requests that do not comply with these terms. All refund requests are reviewed on a case-by-case basis and are subject to any misconduct or violations.

Trip Type & Charges

Our pricing is based on a pay-per-use model. You may be charged a starting fee and ride charges based on time (per minute) and/or distance, as shown in the app.

Time is rounded up to the nearest minute, and charges begin once you unlock and start riding. Prices may also include taxes or local fees and may change from time to time.

Refund Process

If your ride qualifies, a refund will be processed to your original payment method.

Processing time may take 10–14 business days, depending on your payment provider.

Non-Refundable Scenarios

Refunds for rides will not be issued in the following situations:

  • Vehicle is not returned to the correct location.
  • Ride is incomplete or cancelled without a valid reason.
  • Unreported damages or misuse of the vehicle.

Need Assistance?

Have questions or need help with a refund?

Reach out to us:

Email: info@easymotorbike.asia, kfsee@easymotorbike.asia
Phone: (+60) 12-2482184